Human Resources Management

The company believes that human resources are one of its most valuable assets. Therefore, the company prioritizes human resources management, recognizing it as a crucial factor in driving the organization towards its goals. The company emphasizes human resources management based on principles of human rights, transparency, and fairness. Additionally, the company has established standardized human resources management processes, including recruitment and selection, retention, compensation management, promotion, and capacity development. This approach aims to ensure that employees at all levels can perform their duties happily and fully utilize their capabilities.

The company adheres to the "PRIDE" values, promoting a culture of pride by sharing success stories and achievements that employees contribute to the organization's progress, creating an atmosphere of pride and recognizing employees who play a significant role in achieving success.

The company has structured its human resources and organizational culture by emphasizing work-life balance, skill and career development, employee recognition, health and wellness, acceptance of diversity in the workplace, and providing opportunities for employees' feedback.

Employee’s Skill and Capacity Development

The company encourages continuous skill development among employees by promoting access to new knowledge through online and classroom training, both on and off-site. The company understands that consistent and standardized skill development directly impacts work efficiency and service quality. Thus, the company provides opportunities for employees to access essential skill development courses, which is key to enhancing service capabilities, retaining high-potential employees, while attracting talented young professionals in the job market to be part of the company’s workforce.

Employee Training Goals
1. Average training hours per person per year	> 40 hours
Note: The company has a total of 2,687 employees.

Over the past year, the company has organized a variety of training courses, not only to job-related knowledge but also including corporate ethics, health and mental well-being, risk management, finance,

 foreign languages, service, investment and savings, hotel management, and sustainability.

Average Training Hours
Gender/ Average Training Hours	Average Training Hours (hours/person/year)	Average Training Budget (Baht/person/year)
Male	43.02	1,316
Female	40.78
Average Training Hours	41.55
Note: The company has a total of 2,687 employees.

Respect for Human Rights, Promoting Diversity, and Inclusion (Acceptance of Differences)

The company consistently emphasizes the importance of diversity and acceptance of differences among employees. It has established guidelines and practices to ensure respect for human rights through the company's Code of Conduct. This includes fair and equal treatment without discrimination based on personal characteristics, such as race, color, origin, religion, gender, age, or disability unrelated to work performance. The company also ensures that employees are not involved in human rights violations or illegal labor practices.

Furthermore, the company employs local personnel in areas where its hotels operate, fostering trust and mutual support in the community, thereby creating sustainable well-being for both the community and the business. The company upholds equality, diversity, and acceptance of differences among employees in all areas of operation.

Currently, the company has employees of more than ten nationalities working in Thailand, the UK, the Maldives, Mauritius, and Fiji. Employees practice various religions, including Buddhism, Christianity, Islam, Hinduism, and others. The company also employs people with disabilities without discrimination and allows Muslim employees to perform religious rituals five times a day according to religious belief.

Employment of People with Disabilities

The company provides opportunities for people with disabilities to demonstrate their work potential. The number of employees with disabilities is as follows:

Number of Employees with Disabilities
Year	2020	2021	2022	2023
Number of Employees with Disabilities	2 persons	2 persons	2 persons	2 persons
Note: In 2023, the company had a total of 2,687 employees.

Employee Benefits

The company provides essential employee benefits, including annual health check-ups, get-well and maternity baskets, health insurance, life insurance, annual vaccination support, parking fee discounts, hotel and resort accommodation discounts within the company’s hotel and resort network, shuttle service from the workplace to the train station, free drinking water, uniforms, financial aid for employees or their parents, spouses, and children in case of death, financial aid for housing disaster, educational support for employees' children, financial aid for employees' parents in case of illness, benefits for working abroad, and financial aid for employees' weddings.

Employee Engagement

Employee

Employees are considered the heart and most valuable part of S Hotels & Resorts Public Company Limited (or the company). The company emphasizes employee welfare and respects human rights throughout the supply chain, covering all significant activities of the company. The Human Resources Management Department drives policies and beneficial activities for employees. The company has established strategies and format for building employee engagement, creating an excellent human resources management plan focusing on fairness, non-discrimination, and encouraging employee participation in giving feedback and engaging in company activities. This approach aligns with the United Nations Global Compact, International Labour Organization (ILO), and the Universal Declaration of Human Rights.

Employee Engagement Goals

Executives and employees work together to enhance internal engagement to improve relationships between management, employees, and the organization. They work together to produce the best results and push the organization to grow and thrive, overcoming future challenges.

Employee engagement is defined as the emotional connection that employees feel towards the organization, resulting in a positive work environment, good relationships with supervisors, fair compensation, and effective human resources management. This leads to employees feeling motivated and enthusiastic about their work, striving to achieve the organization's goals.

Employee Engagement Strategies

• Create Culture of Trust, Collaboration, and Creativity: Foster an environment of mutual trust, cooperation, and creativity.
• Create Excellent Team Working Environment: Promote a team-oriented work environment.
• Constantly Communicate Key Messages: Regularly communicate important information.
• Cultivate New Knowledge and Abilities: Encourage continuous learning and development.
• Promote Diversity and Inclusion: Support a culture of diversity and inclusion.

Employee Engagement Score

Year	2564		2565		2566
	Target EOS*	Actual EOS	Target EOS	Actual EOS	Target EOS	Actual EOS
คะแนน	60%	64%	70%	81%	85%	-%
หมายเหตุ: *EOS = Employee Satisfaction Survey

Employee Engagement Model

Factors for creating an engaging work experience:

1. Leadership: Demonstrating good leadership, ethics, and responsibility towards work and subordinates.
2. Performance & Opportunities: Supporting efficient work performance, managing rewards, providing benefits, and creating career growth opportunities.
3. Work Synergy & Empowerment: Empowering employees with responsibilities, promoting confidence, mutual respect, skill training, job responsibility, and creativity.
4. Fundamental Elements: Prioritizing safety, occupational health, work environment, continuous employee education, and providing standardized and international infrastructure and tools.
5. Company Practices: Communicating with employees, focusing on customer and stakeholder importance.
6. Brand: Building a reputable hotel brand through excellent and standard international service, creating an outstanding employer brand to attract and retain high-potential talents.

Safety, Occupational Health, and Work Environment

The company prioritizes safety, occupational health, and the work environment by strictly adhering to laws, policies, regulations, and standards related to quality, safety, occupational health, and the work environment. The company requires all employees to report unsafe work conditions to the responsible safety department for inspection and correction.

The company also mandates annual fire evacuation training for all employees, where they receive standardized fire evacuation knowledge, evacuation routes, assembly points, fire extinguisher usage, and first aid for the injured.