Job Description:

Position Purpose
To achieve the hotel’s goals by ensuring that all associates receive the training required in order to perform his or her job competently.

Essential Functions

• Ensure that new employee is properly inducted into the hotel by scheduling and conducting the orientation.
• Monitor the progress of new hire employee ensuring that they receive sufficient training to pass the probation and take corrective action where necessary.
• Monitor the progress of all employees on specific training and development programs, assess their progress and provide frequent opportunities for feedback.
• Document and present training program results on a monthly basis.
• Follow up with department heads on the preparation and execution of monthly training plans.
• Schedule and conduct the hotel training programs as planned.
• Develop training programs, objectives and schedules.
• Prepare, communicate and implement an annual hotel training plan.
• Conduct training and orientation programs for all levels of employee.
• Ensure the regular training plans are implemented and followed in all departments.
• Keep comprehensive records of all training activities and maintain efficient administration within the department preparing and submitting operational reports on time.
• Assist Human Resources Department with the preparation and implementation of an effective employee communication program, recruitment and performance review procedures.
• Coach, counsel, discipline and develop subordinate employee.
• Prepare, monitor and control of the training budget.
• Monitor and control the use of the hotel’s training facilities and equipment.
• Coordinate and plan the hotel social and sporting activities.
• Assist Human Resources Department with updating all employee notice boards.
• Assist Senior Human Resources Manager or Human Resources Manager in coordinating with employees regarding all training functions.
• Assist Senior Human Resources Manager or Human Resources Manager in recruiting, coordinating, supporting and monitoring student trainees.
• Carry out various rewards related to motivating employees. or increasing the potential of employees such as the Outstanding Employee of the Month Award Annual Outstanding Employee Award
• Organizing internal activities to build relationships between employees and management, such as holding small meetings (GM Coffee). or quarterly staff meeting (Tawn Hall)
• Seek for professional and self-development, career path, on the job learning opportunity and perform the best for contribution.

General

• Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Perform additional duties as directed by Director of Human Resources.
• Stay current with developments in the field of Learning and Human Resources, and make appropriate suggestions and recommendations to Director of Human Resources.
• Be fully conversant with all health and safety, fire and emergency procedures.
• Maintain a high standard of personal hygiene, dress, uniform, and body language.
• Be polite and professional in any situation where the image or regulation of the hotel is represented.
• Attend meetings and trainings as required by General Manager.
• Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.

Others

• Perform individual’s duties to achieve goals and objectives of the departments.
• Encourage team spirit and morale to the hotel employee.
• Be productive, punctual and be accurate in information and quality at work.

Occupational Health and Safety

• Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents.
• Monitor, evaluate and implement strategies to ensure manual handling techniques are undertaken by all employees.
• Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks.
• Monitor and assist in the review of all workplace incidents and accidents.
• Assist in the implementation of Return to Work plans for injured workers.
• Ensure all employees work under the strict guidance of the OH&S Act and identify training needs.
• Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone.
• Use safe manual handling techniques at all times.
• Review employees’ knowledge on emergency procedures including evacuation and implement training and development on a regular basis at least twice a year.

Note
Regular attendance in conformance with the standards, which may be established by Santiburi Koh Samui from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with hotel rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action including termination of employment.

Qualification Standards